At Swim-USA-Online, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, you may return it under the following conditions:
1. **Eligibility for Returns**: Items must be returned within 30 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
2. **Non-Returnable Items**: Certain items are non-returnable, including swimwear, personalized products, and any items marked as final sale.
3. **Return Process**: To initiate a return, please contact us at [email protected] or call us at 317-702-6844 to obtain a Return Authorization Number (RAN). Include this number with your return shipment.
4. **Shipping Costs**: Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75.
5. **Refunds**: Once we receive your returned item and verify its condition, we will process your refund to the original payment method within 5-10 business days. Please note that shipping costs are non-refundable.
6. **Exchanges**: If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
For any questions regarding our Returns Policy, please feel free to contact us at [email protected] or call 317-702-6844. Thank you for shopping with us!